Managed Services

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Remote Monitoring and Management (RMM)

Dickson Tech is proud to be able to offer remote monitoring and management services (RMM) that are affordable to everyone from basic home users to small and medium sized small businesses. Small office and home users who want to get away from the normal “wait until it breaks and have it fixed” service, yet may lack the resources to hire a full or part time IT professional are encouraged to ask about Dickson Tech RMM service. With an affordable monthly or yearly contract we can manage and monitor your network and devices proactively for errors, security issues, possible future and eminent hardware failures, device health, malware and virus infections, updates and patch management, backup management and recovery, remote and phone support. It is like having your own personal IT professional taking care of your systems without the high cost of hiring another employee.

Managed Anti-Virus (MAV)

Our Managed antivirus is hassle free for the end user. We do all the work for you from installation, configuration, monitoring, and management of every aspect of your device’s security with endpoint software that is tailored to your device’s or organization’s needs. We take care of the licensing, scanning, detection, quarantine, and updates so you never have to wonder if your system is secure.

Patch Management (PM)

When software engineers become aware of bugs or flaws in their software, they create “patches” to “plug the holes” in the programs they are working with, and release these patches as updates and version releases. Sometimes these bugs and flaws in the software design can pose severe security issues for end users and their devices. Patch Management is the IT term used to describe the management of updating or “patching” the software installed on your device. Dickson Tech’s patch management service covers all of your update needs from third party software to highly critical Windows security updates. You will never have to worry if you have the most recent security updates on your device again because with our Patch management Dickson Tech has you covered.

Backup Management and Recovery (B/RM)

Our backup management and recovery service allows you to rest assured that your data is safe, secure and available when you need it. Statistics show that small businesses who suffer a catastrophic data loss are likely to go out of business within two years of the data loss event because they are never able to fully recover their business from the data loss. Experience with such situations has shown that a lot of companies and home users alike have done some type of backup in the past, but were unable to recover from their backups after the data loss due to corruption in backup files or not being able to locate or access those files. Dickson Tech offers a variety of backup solutions that are worry-free and affordable. We can offer local and/or cloud based backups at the system, volume, or file level that are reliable, secure, and most of all, available when they are needed the most.